• Free shipping from 25€ within Germany
  • 30 days return

Return

You have the right to send your ordered products back to us up to 30 days after receipt. You will find more information regarding the right of withdrawal and the consequences of cancellation on following internet page:  www.online-pen.de/en/right-of-cancellation/. The following steps (and this is how it works) make it easier for us to process your return quickly, but are not a prerequisite for your right of cancellation and your return.

And this is how it works:

  1. Completely fill out the return form, separate it and enclose it with the return
  2. Pack the return in a box (use the original box if possible)
  3. Go to your country below and print out the return label
  4. Stick the return label on the box
  5. Hand in the package at a post office and have it confirmed