Accessibility Information
Provider and Scope
This accessibility information applies to the online shop operated by
ONLINE Schreibgeräte GmbH
Moosweg 8
92318 Neumarkt
Germany
Website: www.online-pen.de
Email: info@online-pen.de
Phone: +49 (0) 9181 2596-0
ONLINE Schreibgeräte GmbH provides its online shop in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the Ordinance on the Accessibility Strengthening Act (BFSGV).
This information is provided in accordance with Section 14 (1) No. 2 BFSG in conjunction with Annex 3 BFSG.
Description of the Service
Through our online shop at www.online-pen.de and www.online-pen.com, you can purchase writing instruments and accessories.
Our product range includes, among other things, fountain pens, ballpoint pens, ink cartridge rollerballs, erasable gel pens, creative and calligraphy products, as well as accessories such as inks, refills and pencil cases.
Through our online shop, you can in particular:
- browse products and product categories,
- search for products,
- view product information and prices,
- select products and add them to your shopping cart,
- review and change the contents of your shopping cart,
- enter delivery and billing information,
- select a shipping method,
- select an available payment method,
- place a binding order,
- use a customer account or, where available, order as a guest.
After completing your order, you will receive an electronic confirmation that your order has been received.
How the Service Is Provided
You can use our online shop via an internet browser on a suitable device, for example a computer, tablet or smartphone.
You can find products using the navigation, our product categories or the search function. On the individual product pages, we provide information about the products offered, their features and prices.
You can add the products you want to your shopping cart. From the shopping cart, you can proceed to the checkout process.
During checkout, we ask you to provide the information required to process your order. This includes, in particular, contact and address details as well as your choice of available shipping and payment methods.
Before placing your binding order, you can review the information you have entered and the products you have selected and make corrections if necessary.
You complete your order by selecting the designated order button.
Accessibility Requirements
Our online shop is designed and continuously developed with due regard to the requirements of the German Accessibility Strengthening Act and the related ordinance.
Our aim is to provide the information, functions and identification, authentication, security and payment features required for electronic commerce in a way that is as perceivable, operable, understandable and robust as possible for people with different abilities.
When designing and developing our online shop, we take particular account of the following aspects:
- a clear and, where possible, consistent page structure,
- understandable navigation,
- meaningful structuring of headings and content,
- sufficient visual contrast,
- keyboard accessibility for interactive functions wherever possible,
- visible focus indicators for interactive elements,
- understandable labels for input fields and controls,
- understandable instructions and error messages in forms,
- alternative text descriptions for informative images where required,
- usability with assistive technologies,
- appropriate presentation when text and content are enlarged,
- accessible design of the functions and process steps that are essential for placing an order.
We continue to take accessibility requirements into account when making changes and further developing our online shop.
We assess any identified barriers and address them through appropriate corrective measures in accordance with the applicable legal requirements.
Technical Basis
For the technical design and assessment of accessibility, we follow the relevant legal requirements of the BFSG and BFSGV as well as recognised technical standards and recommendations relevant to accessible digital services.
In particular, we take into account the core principles of the Web Content Accessibility Guidelines: perceivable, operable, understandable and robust.
Support and Contact Regarding Accessibility Barriers
If you encounter any accessibility barriers while using our online shop or require assistance with individual functions, please feel free to contact us:
ONLINE Schreibgeräte GmbH
Moosweg 8
92318 Neumarkt
Germany
Email: info@online-pen.de
Phone: +49 (0) 9181 2596-0
If possible, please let us know on which page or with which function you encountered the barrier. Information about the device, browser or assistive technology you are using may help us identify and resolve the issue more quickly.
Responsible Market Surveillance Authority
The responsible market surveillance authority for the accessibility of products and services is:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services – Public Law Institution (MLBF AöR)
Carl-Miller-Straße 6
39112 Magdeburg
Germany
Phone: +49 391 289 230 23
Email: kontakt@mlbf-barrierefrei.de
Further information is available on the website of the market surveillance authority.
Status of this Information
This accessibility information was last updated on 4 November 2026.
We review this information when significant changes are made to our online shop or to the applicable requirements and update it where necessary.